![]() ![]() Also, we will arrange a replacement or refund as soon as possible. If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. The product must be returned and received by us unopened, unused, and in its original packaging.Įven though I paid, one item is missing from my order. Then we can arrange a replacement as soon as possible. ![]() Remember to mention the order number and your name according to the invoice. If you have received an incorrect item, please WhatsApp at +94768400945 or email 3 days after receiving your order with a photo of the incorrect item and invoice. Unfortunately, mistakes do occur from time to time, and for that we apologize. We strive to ensure that our customers get exactly what they ordered. We understand the frustration of receiving an incorrect item after you have placed an order. What should I do if I receive an incorrect item? (A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.) Thank you for your understanding and for being a valued customer of ORION XO. Then, as quickly as possible, we can arrange for a replacement or another option. Remember to provide the order number and your name as they appear on the invoice. Please include a brief description of the problem as well as a photo of the impacted item. To resolve the issue, please message us via WhatsApp at +94768400945 or email 3 days after receiving the package. We take great care to prevent any damages during transit, but it is possible that problems may occur. If you have received a damaged or faulty item from ORION XO, we apologize for the inconvenience. ORION XO does not offer refunds or exchanges on any products, unless you have received a damaged or faulty product or an incorrect product instead of what you ordered. ![]()
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